LHI Customer Service Representative

Compensation

: $36,070.00 - $55,030.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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POSITION DESCRIPTION
At OPTUM, the mission is clear: Help people live heathier lives and help make the health system work better for everyone. LHI is one of 4 businesses under OPTUMSERVE. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.
By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.
LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.
There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing YOUR LIFE'S BEST WORK.
This position is full-time (40 hours/week) Monday- Friday and Rotating Saturday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00 am to 10:00 pm) and (7 am to 3 pm) Saturday. It may be necessary, given the business need, to work occasional overtime and weekends. Our office is located at 102 Jay Street South, La Crosse, WI 54601.
PRIMARY RESPONSIBILITIES:
- Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.
- Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries.
- Identify potential behavioral health situations and follow contract specific protocol to assist callers.
- Maintain constant awareness of service level and queue status in order to meet contractual requirements.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Associated topics: call center representative, call center specialist, client, client service, customer care representative, customer service associate, product support, rep, representante de servicio al cliente, service specialist * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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