Want to work on building and assembling REI equipment on a daily basis? Awesome, then keep on reading to learn more about our Technical Specialist role. The role of the Technical Specialist has primary responsibility for the assembly of bikes and snow sports equipment to REI and vendor standards delivering exceptional service to customers both in the shop and on the retail floor. Here are the primary responsibilities of our Technical Specialist II position: Assembles, maintains and repairs action sports equipment meeting REI and/or/vendor standards Assesses customer needs and confirming service and product meets those needs Checking in and out shop and rental equipment based on REI standards Contributes to sales results by knowing REI products and services, accurately communicating product information and inventory response processes Reports significant quality and safety issues to the Master or Certified Technician. Assists with maintaining equipment and ensuring a clean, secure and safe work environment Support team s achievement of key goals through individual contribution. Promote the benefits of REI Membership
Bring your passion and expertise
You live and breathe REI equipment. You re a builder. You re a safety maven. At REI, the Technical Specialist II is a critical role in the retail stores and has primary responsibility for the assembly, repairs, and maintenance of bikes and snow sports equipment to REI and vendor standards and to deliver exceptional service to customers both in the shop and on the retail floor. Customers frequently interact with Technical Specialists to ensure their equipment is properly fitted and maintained for their outdoor adventures. Requirements of the Technical Specialist position include but are not limited to: Bike maintenance and repair experience Successful completion of the relevant certification required of the level the role, service advisor and any snow sports certifications required based on store assortment and customer need. Previous snow sports equipment and/or bike assembly experience or equivalent preferred. Interest in working in a team environment committed to providing a superior sales and service experience while increasing sales through service. Demonstrated attention to detail. Proven ability to maintain open and positive relations with employees and customers. Interest in developing own skills and knowledge. Availability to work a flexible schedule based on business needs, including evenings and weekends. Ability to lift up to 50 pounds, with assistance
Why you'll love it here
Real Oh yeah, did we mention perks? At REI, we understand that benefits matter we offer a competitive benefit package for all employees which includes: A workplace built on respect, integrity, and balance Healthcare coverage for full-time employees A competitive bonus/ incentive program REI Retirement Plan Generous gear and merchandise discount Paid time off Professional growth and development opportunities REI is proud to be an Equal Opportunity Employer Associated topics: cajera, customer, customer experience representative, customer service representative, delivering, retail customer service, retail sales associate, sales, service associate, store associate
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.