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Job Title: QA Manager
Location: Woodcliff Lake, NJ
Contract Duration: 6 months (possibilities of extension)


  • Perform Role of Test Management Office ( TMO ) Lead
  • Approve Testing Strategy & Plan
  • Assess Test demand & Confirm resourcing needs, SoW Management, Billing
  • Facilitate communication with the GPMO & Business Team(s)
  • Provide Change Request Approval & QA sign-off
  • Monitor critical success factor and KPIs
  • Drive continuous improvement
  • Manage QA Delivery & Accountability (Portfolio Level)
  • Ensure adherence to GPLC Process Model
  • Review and Monitor the performance of Onsite track leads
  • Responsible to implement strategy and vision set by QA Director
  • Accountable for QA status reporting
  • Be a champion for ensuring quality within all ITS Global products/applications
  • Identify and report issues related to quality
  • Convene cross-functional groups for the development of action plans to address quality issues
  • Manage resolution of issues
  • Work closely & effectively with other internal teams (i.e. .ITS USQA, ITS Global, External vendors/partners, country/regional QA contacts etc.)
  • Build vendor relationships
  • Sustain effective relationships with off-shore vendors, perhaps including travel to India to work with the off-shore testing team face-to-face to build trust and strong working relationships
  • Lead regular meetings to ensure the resources working remotely feel part of the program and are working well with the on-shore team members
  • Manage QA testing for multiple projects/products concurrently
  • QA Team Management
  • Manage multiple teams of Quality Assurance Professionals (includes consultants,onsite/offsite/offshore)
  • Define goals for the team & conduct personal management of the team
  • Recruit and develop qualified professionals
  • Establish standards of measure for the performance of the team
  • Coordinate the allocation of QA resources across multiple projects
  • Project Management
  • Provide senior management with regular updates of testing status
  • Work closely with Business QA resources and all other pertinent project team resources
  • Consult with project team to define and implement quality goals
  • Provide clear deliverables to ensure the execution of best practices within all projects
  • Manage defect tracking process, defect reporting, and dissemination of QA information
  • Understand the business impact (technical/non-technical) to member firms/end-users and ensure testing addresses those impacts
  • Manage ongoing processes to achieve high quality products, including but not limited to the following:
  • User acceptance testing
  • Country testing
  • Business testing
  • Functional, installer, and regression testing
  • Specify information required from users to determine application effectiveness
  • Performance testing
  • Defect reporting
  • Thorough documentation (i.e. test scripts, test plans, test results)
  • Manage the QA budget and ensure QA projects are operating efficiently
  • Identify ways to perform testing at lower costs without sacrificing quality
  • Manage testing tools used in the testing process
  • Design and implement the use of enterprise Test Management Systems such as HP Quality Center or VSTS

  • Seven to ten years experience in IS/IT. At least five years experience in quality assurance.
  • Minimum two years experience in automated testing tools (e.g. UFT, Selenium)
  • Good understanding of a professional services organization
  • Solid understanding of quality control best practices, automated testing software, and defect tracking software (i.e. HP Quality Center).
  • Understanding of testing mobile applications
  • On-Site presence 5 days a week, if required weekend or WFH
  • Resource required to be on the project for > 6 months (should not move jobs frequently)
  • Ability to travel to India if needed
- provided by Dice
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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