Client Success Manager

Nativo Inc in New York, NY

  • Type: Full Time
position filled
Client Success Manager A content technology platform, Nativo helps advertisers create meaningful brand connections with consumers and empowers publishers with breakthrough monetization solutions. We’re preparing the world for the age of content, where digital advertising is becoming a seamless, authentic, and helpful consumer experience. We invite you to join us for an exciting and rewarding experience as a Client Success Manager This role will be an integral part of the company and provide the foundation for Nativo’s rapid growth and client retention. They work closely with brand and agency clients to determine how we can best serve their needs, capture the attention of consumers, and create innovative and compelling native advertising campaigns that deliver results. What you'll do: Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals, and overall digital strategy Partner with Sales to retain and grow accounts, strategizing on upselling and incremental tactics Manage the campaign-launch process (asset collection, content creation, and third-party tag implementation) and client relationships Work cross-functionally with Content, AdOps, and Analytics to deliver custom solutions, optimizations, and analyses to clients Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations Accurately identify, replicate, and document product enhancements Develop a thorough understanding of the internal process, team member responsibilities, and internal timelines so services can be accurately and effectively be given to clients What you need: 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, or other media property Exposure/usage and understanding of the digital media ecosystem and advertising technologies Demonstrated ability to cultivate deep relationships with clients Resourceful, quick-witted, and able to effectively troubleshoot internally and externally Ability to work in fast-paced, ever-changing environments Knowledge of and experience of creative design, messaging, and marketing to brand KPIs Ability to manage and prioritize multiple projects simultaneously Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics Comfort with Excel and PowerPoint a must Excellent written communication and presentation skills BA/BS required What We Offer: At Nativo, you make an immediate impact. Nativo is made up of smart, talented and driven people looking for other potential team members with the same attitude of innovation and excellence. We offer incredible opportunities to learn and work on projects that transform digital advertising. We offer a competitive compensation and benefits package that includes stock options, health coverage, employer-matched 401k, cutting edge work, and the opportunity to join a rapidly growing startup with a proven product. About Nativo Nativo empowers brands and publishers with the world’s most advanced platform for content. For brands, Nativo enables storytelling at scale with the largest native reach and reveals insights that unlock return-on-content. For publishers, Nativo enriches monetization with the most comprehensive platform for next-generation ad formats and breakthrough technology for accelerated webpages. Nativo’s mission is to equip advertising for the age of content, improving the web experience and creating meaningful connections for today’s digital consumer. From the hands and minds of an amazing team, Nativo has engineered a platform that has been recognized as the best available in the market. Nativo is respected, well-funded, and is recognized as one of the top tech companies to work for. Nativo is well-positioned to play a vital role in forging the path of media and advertising in the coming years. The opportunity to join a team that is making a huge impact is now.

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