Description Lead Client Ops and Services Issaquah WA
In this role, you will coordinate with the client, oversee work allocation, governance adherence. Interaction with client with the objective to deliver target delivery model, ensure delivery predictability and enhance client satisfaction for the processes within purview and within guidelines, policies and norms of Infosys. You Key Focus Areas will be -
Operations Excellence and Quality Governance
Customer Sat Process/Scores
Audits and Compliance
Location for this position is Issaquah WA Qualifications Basic
Bachelors Degree in any career stream
At least 10 years of experience in Business Processes
Digital Data Management Ops Exposure as a practitioner.
Onsite Project lead for BPM to lead -
Client Facing skills Communicator (Leading from front)
Liaison between clients as One point of Contact + with our offshore delivery teams.
Trouble shooting & Exceptions Management
SLA management & Compliance
About Us Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 32 delivery centers in 14 countries spread across 6 continents, with 35,058 employees from over 80 nationalities, as of March, 2018. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company s senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.