Service Executive III

Fiserv in Wichita, KS

  • Type: Full Time
position filled
**Position Description** **What does a great Service Executive III, Output Solutions do?** As a Service Executive III within our Output Solutions product offerings, you will be representing our Central Issuance solutions,. You will be accountability for ensuring quality delivery of products and services for your assigned clients. In this role you will lead resources and activities within the Fiserv organization for service and support to create client loyalty, satisfaction and retention as well as take actions to mitigate risk to ensure Fiserv meets client commitments. Additionally, the Service Executive identifies new opportunities and refers potential new upselling/cross-selling opportunities to the appropriate channels. This position allows a self-motivated individual to apply problem solving, project management and relationship management skills. **In this role, you will:** + Develop client relationships through in-person visits and phone calls to strengthen our client relationships and proactively manage risk + Ensure metrics are met or exceeded; drives client satisfaction through gathering and disseminating feedback to drive performance improvements. + Work closely with the Fiserv team to ensure requests are resolved within appropriate timeframes + Work closely with the Client Executive Team in periodic Account Planning + Monitor service delivery and client satisfaction with products and services to identify areas for improvement and development of action plans + Effectively manage the service delivery experience for all assigned clients through leading resources and providing oversight of service delivery activities. + Collaborate with CSRs who provide daily Subject Matter Expertise support for your clients. + Determine methods and procedures on new assignments and may coordinate activities of other personnel when acting in a leadership role. + Establishes and maintains internal and external client relationships. Ensures resources and management teams are contributing and performing effectively. + Craft and executes service management programs/plans by demonstrating a deep, specialized knowledge of service management programs and processes. + Utilize business solutions and financial knowledge to execute industry competitive service management tactics. **Qualifications for consideration** : + 2+ years' experience with service and/or account management experience. + Prior experience in engaging in technical discussion to identify resources to support client needs. + Demonstrated experience in navigating a complex organization. + Ability to travel up to 30% **Preferred qualifications for consideration:** + Experience working with Financial Institutions + Bachelor's degree Learn more about us. Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned with our Output Solutions products and services. Fiserv delivers turnkey business critical customer communications accurately, on time and with relevant information essential for customer satisfaction and retention. Fiserv supports financial services, healthcare, billing, retail, utilities, travel and entertainment and other companies. Customer communications and payment solutions include transactional document production and delivery, secure and non-secure card manufacturing and personalization, direct marketing services and digital channel delivery. As a trusted outsourcing partner, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT) Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information. </script>

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