• Cisco Systems
  • Terrebonne , OR
  • Non-Executive Management
  • Full-Time
  • 12589 NW Steelhead Rd

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What You ll Do

The Manager, Business Applications Admin reports to the Director of Business Applications Admin in the newly created Customer Experience Organization at Cisco. S/He will be responsible for establishing a team of business administrators/ developers for low-code platforms that allow for acceleration of the CX Digital Strategy from vision to value. To carry this responsibility requires a seasoned mix business acumen, deep technical chops, and an entrepreneur s spirit.

Who You ll Work With

Work with Cisco transformation leaders, Digital Business Architects, Product owners, Data & IT team to drive CX end to end solutions enabled by robust and scalable digital architecture.

Who You Are

The ideal candidate will have a deep domain business expertise on Customer Experience and related processes and technical expertise with modern technologies including, but not limited to the Salesforce platforms, Einstein Analytics, Big Data and Artificial Intelligence (AI), API Management, Content management, Salesforce Marketing Cloud, Digital Security and cloud-based applications. In addition to the business and technical capabilities, the candidate should have a proven track record of working as a trusted advisor in implementing digital technologies and creating roadmaps. The person will also be a liaison in evaluating new technologies using industry benchmarks.

A proven track record of working with cross functional teams across business stakeholders and IT along with a program management experience is essential for the success of this role. Prior experience as a product owner will be preferred. The candidate should be extremely comfortable in agile environments where senior leaders engage in detailed problem solving regularly. This role will have a management responsibility for digital business administrators and will work closely with many product tracks across a matrix organization structure.

Job Responsibilities:

  • Configure and setup Salesforce Sales and Service Clouds
  • Configure and setup Einstein Analytics Dashboards, dataflows and lenses
  • Collaborate with IT and Data teams to setup a governance model that allows for business user developed apps (UDA)
  • Self-starter and chief do er; ability to define and hold the big picture while executing on a piece of it.
  • Demonstrated leadership experience across digital technology management, innovation or experience design.
  • Proven ability to generate trust and build alliances.
  • Empathy, curiosity and desire to improve and constantly learn.
  • Consistent record of delivering business value
  • Passion for customer experience, business, market trends, and technology.
  • Provides direction for technical resources.
  • Provides leadership and management through coaching, empowering and facilitating teamwork for all staff, including the administration of personnel actions and reviews.
  • Develops associates to their fullest potential and provides challenging opportunities that enhance associates career growth.
  • Recognizes and rewards individual contributors for accomplishments.
  • Qualifications:

  • 5+ years Sales Cloud and Service Cloud Administrator experience
  • 6 months+ Einstein Analytics (Wave Analytics) experience
  • Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
  • Experience developing Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
  • Salesforce.com Certified Administrator required
  • Salesforce Certified Advanced Administrator preferred
  • Team player with ability to work effectively with all levels of organization and individually
  • Speaks with authority and writes with clarity. The successful candidate is able to communicate at right level of detail and with a clear message when interacting with any level of stakeholder: CXOs, business partners and all manner of technologists
  • Why Cisco

    At Cisco, each person brings their unique talents to work as a team and make a difference.

    Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

    We connect everything people, process, data and things and we use those connections to change our world for the better.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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